At Pure Paws, we strive to ensure your utmost satisfaction with our products. If you are not completely happy with your purchase, we offer a straightforward return policy to make the process as convenient as possible.
Eligibility for Returns:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Returns must be initiated within 30 days from the date of purchase.
Please contact our customer service team at [firstname.lastname@example.org] to initiate the return process. Provide them with your order details and reason for the return.
Once your return request is approved, you will receive instructions on how to return the item.
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping service to ensure that the returned item reaches us safely.
Refund or Exchange:
Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria mentioned above.
If the return is approved, we will process a refund to your original payment method or offer an exchange for a different product, depending on your preference.
Refunds may take 3 business days to reflect in your account, depending on your payment provider.
We cannot accept returns for items that are damaged due to misuse or improper handling.
For health and safety reasons, certain items such as grooming tools or opened products may not be eligible for return. Please contact our customer service team for further guidance.
We value your satisfaction and will do our best to address any concerns or issues you may have. If you have any questions about our return policy or need assistance with a return, please reach out to our customer service team.
Thank you for choosing Pure Paws. We appreciate your trust and support.